Senior IT Support Specialist

1 week ago


Melbourne, Florida, United States K2 Staffing Full time
Job Overview

Position Summary

K2 Staffing is seeking a highly skilled IT Technician Level III to join a prominent IT Solutions Provider. The ideal candidate will possess extensive knowledge of business desktop and server technologies, including but not limited to: Windows 10 workstations, Windows Server 2016 & 2019, advanced networking solutions, and vendor-specific hardware and software.

Key Responsibilities

  • Installation and management of Windows Servers and Active Directory.
  • Designing and implementing Local Area Networks (LAN).
  • Monitoring and enhancing network security protocols.
  • Maintaining and optimizing network software and hardware.
  • Establishing and deploying file servers and cloud computing solutions.
  • Configuring and implementing VOIP systems.
  • Troubleshooting network infrastructure issues.
  • Managing Microsoft Exchange Server.
  • Providing telephone solutions.
  • Monitoring alert systems and responding according to established guidelines.
  • Utilizing event logs for effective repairs.
  • Handling escalated service requests with a prompt response.
  • Facilitating new user onboarding processes.

Qualifications & Skills

  • A minimum of five (5) years of experience in roles such as IT help desk, IT desktop support, IT support analyst, or IT service management.
  • Experience in a Managed Service Provider (MSP) environment is crucial.
  • Preferred certifications include:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional.
  • Proficient in providing desktop and end-user support for both hardware and software.
  • Strong familiarity with common desktop applications, including MS Office Suite and Adobe products.
  • Exceptional troubleshooting abilities across various Operating Systems, including Windows and MAC OSX.
  • Knowledgeable in Active Directory, DHCP, DNS, Print Services, File Services, GPOs, and other Windows Server roles.
  • Familiarity with Software as a Service (SaaS) solutions such as Office 365.
  • Experience in network and firewall administration (Cisco, Sophos, Sonicwall).
  • Understanding of server virtualization technologies (VMWare ESXi; vCenter).
  • Solid knowledge of system and application logs, along with performance monitoring tools.
  • Outstanding customer service skills with a professional demeanor.
  • Excellent written and verbal communication skills, capable of presenting to groups.
  • Demonstrated reliability and strong work ethic.

Preferred Qualifications (not mandatory)

  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA or MCSE certifications.
  • CCNA or CCIE-Cisco certifications are advantageous.

K2 Staffing offers a dynamic work environment, opportunities for career advancement, and continuous training for professional growth. Employment Type: Full time.



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