Customer Service Support Specialist

6 days ago


Reston, Virginia, United States General Dynamics Information Technology Full time
Job Title: Customer Service Support Specialist

Transform technology into opportunity as a Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Key Responsibilities:
  • Perform system diagnosis, troubleshooting, system administration, and configuration of different flavors and versions of Microsoft Windows Operating System.
  • Perform system diagnosis, troubleshooting, system administration, and configuration of different flavors and versions of macOS (Operating System).
  • Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
  • Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
  • Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, emails, and memos.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications, or training, or work experience.
  • 5+ years of related experience.
  • Demonstrated experience in customer service.
  • Demonstrated experience in technical support service.
  • Demonstrated experience in system administration for Windows and Linux systems.
  • Demonstrated experience trouble-shooting hardware, telephony, and video.
  • Demonstrated experience deploying and testing hardware and software.
  • Demonstrated experience using an enterprise ticketing system.
  • Demonstrated experience installing and maintaining Apple Devices.
  • Demonstrated experience working with Windows Operating Systems.
  • Demonstrated experience working with Linux Operating Systems.
  • Demonstrated knowledge of LAN/WAN architectures and troubleshooting.
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others.
  • TS/SCI with Polygraph security clearance level.
  • Desired skills and abilities:
  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
  • Experience working with special systems such as FSA3 and FiCE.
  • Trained and Certified as a Data Transfer Officer.
  • Trained and Certified as a Krypto handling technician.
  • Trained to support special "Back Room" requirements.
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures.
  • Location: Reston, VA - On Customer Site.
  • U.S. Citizenship Required.
Why Join GDIT?
  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities including paid education and certifications.
  • Cutting-edge technology you can learn from.
  • Rest and recharge with paid vacation and holidays.

#OpportunityOwned #GDITCareers #WeAreGDIT #JET

#EnhancedTechPoly2025



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