Customer Service Support Specialist
6 days ago
Transform technology into opportunity as a Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Key Responsibilities:- Perform system diagnosis, troubleshooting, system administration, and configuration of different flavors and versions of Microsoft Windows Operating System.
- Perform system diagnosis, troubleshooting, system administration, and configuration of different flavors and versions of macOS (Operating System).
- Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
- Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
- Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, emails, and memos.
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications, or training, or work experience.
- 5+ years of related experience.
- Demonstrated experience in customer service.
- Demonstrated experience in technical support service.
- Demonstrated experience in system administration for Windows and Linux systems.
- Demonstrated experience trouble-shooting hardware, telephony, and video.
- Demonstrated experience deploying and testing hardware and software.
- Demonstrated experience using an enterprise ticketing system.
- Demonstrated experience installing and maintaining Apple Devices.
- Demonstrated experience working with Windows Operating Systems.
- Demonstrated experience working with Linux Operating Systems.
- Demonstrated knowledge of LAN/WAN architectures and troubleshooting.
- Demonstrated working knowledge with VPN clients such as Cisco VPN and others.
- TS/SCI with Polygraph security clearance level.
- Desired skills and abilities:
- Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
- Experience working with special systems such as FSA3 and FiCE.
- Trained and Certified as a Data Transfer Officer.
- Trained and Certified as a Krypto handling technician.
- Trained to support special "Back Room" requirements.
- Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures.
- Location: Reston, VA - On Customer Site.
- U.S. Citizenship Required.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
#OpportunityOwned #GDITCareers #WeAreGDIT #JET
#EnhancedTechPoly2025
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