Customer Service Specialist
3 weeks ago
Job Summary
Aegis Worldwide is seeking a highly skilled Customer Service Specialist to join our team in Countryside, IL. As a key member of our manufacturing industry client's support team, you will be responsible for providing exceptional customer service and technical support to clients worldwide.
Key Responsibilities
- Travel to clients' sites (approximately 55% of the time) to commission equipment, ensure it is set up and ready to operate, and train clients on its use.
- Load, debug, and troubleshoot PLC and HMI systems.
- Support the assembly of equipment at the Countryside plant when not traveling.
- Participate in up to ten international trips per year.
Requirements
- 5+ years of relevant experience with an associate's degree, trade school, or high school diploma/GED.
- 0-1+ years of electrical engineering experience with a bachelor's degree in electrical engineering.
- Experience troubleshooting and debugging PLCs and HMIs on newly installed equipment.
- Experience with Allen Bradley PLC product lines.
- Willingness to travel 55% of the time, including internationally.
- Ability to perform I/O checks on equipment before startup and commissioning, both at the factory and customer sites.
- Capability to correct issues identified during I/O checks.
- Experience redlining electrical schematics and mechanical drawings to communicate necessary changes to engineering and manufacturing teams.
- Strong communication skills, with the ability to interact effectively with customers.
What We Offer
- A competitive salary range of $75,000 to $95,000 per year.
- A comprehensive benefits package, including paid travel time, per diem, and additional compensation for on-site work.
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