Customer Service Support Specialist

5 days ago


Reston, Virginia, United States General Dynamics Full time
Job Description

At General Dynamics, we are seeking a highly skilled Customer Service Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for a variety of software and hardware issues
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services
  • Stay up-to-date with industry trends and emerging technologies
Requirements:
  • 3+ years of experience in a technical support role
  • Strong technical skills and knowledge of software and hardware
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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