Program Support Specialist

2 months ago


Reston, Virginia, United States Commonwealth of Virginia Full time

Job Summary:

The Commonwealth of Virginia is seeking a highly skilled Program Support Specialist to join our team in the Military and Veterans Services department. As a Program Support Specialist, you will play a critical role in providing military-related students with veteran benefit advising support and assistance with the first-level review of analyzing enrollment to VA.

Key Responsibilities:

  • Provide veteran benefit advising support to military-related students, including reviewing enrollment information and answering benefit questions.
  • Manage the veteran military services inbox with accuracy and attention to detail.
  • Respond to inquiries from veterans students and eligible dependents of veterans, providing accurate information on GI Bill benefits and other veteran-eligible education benefits.
  • Work closely with the Director of Military and Veterans Services and the School Certifying Office to ensure seamless delivery of services.
  • Provide on-campus office coverage as necessary, supporting the Fairfax Military Services Office and other college Military Campus offices.

Requirements:

  • Ability to work under pressure and meet deadlines, with a strong attention to detail and organizational skills.
  • Ability to establish goals and priorities, making decisions based on program and institutional policies.
  • Ability to interpret and explain academic, administrative, and veteran policies, providing accurate information to veterans students.
  • Ability to work in a fast-paced environment with a diverse student population, demonstrating flexibility and motivation to learn new systems.
  • Experience working in a case management setting, program planning, and customer service, with a strong network of relationships with the community and Department Social Services service provider.

Preferred Qualifications:

  • Experience working with military and veterans benefits in higher education, preferably in a community college setting.
  • Experience working in an office setting in higher education, with direct delivery of services from a case management perspective.

Working Conditions:

This position requires the ability to work in a fast-paced environment with a diverse student population, with a strong attention to detail and organizational skills. The Program Support Specialist will work in the Office of the Military and Veterans Services, reporting to the Director.



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