Plumbing and HVAC Operations Manager

7 days ago


Rohnert Park, California, United States Classet Full time
About the Role

We are seeking a highly motivated and experienced Service Operations Manager to lead our Plumbing and HVAC team. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.

Key Responsibilities
  • Business Development: Identify and pursue new business opportunities to drive revenue growth and expand our market share.
  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Team Leadership: Lead and manage a team of service technicians, channel managers, and installers to ensure they have the necessary tools, training, and support to deliver exceptional results.
  • Customer Service: Foster strong relationships with customers to ensure their needs are met and exceeded, resulting in high levels of customer satisfaction and loyalty.
  • Financial Management: Analyze financial performance, identify areas for improvement, and develop strategies to drive profitability and growth.
  • Compliance and Risk Management: Ensure compliance with all relevant laws, regulations, and company policies, and identify and mitigate potential risks to the business.
Requirements
  • Experience: At least 5 years of experience in a management role, preferably in the Plumbing and HVAC industry.
  • Leadership Skills: Proven ability to lead and manage high-performing teams, with a strong focus on customer service and operational excellence.
  • Business Acumen: Strong understanding of business principles, including financial management, marketing, and sales.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and stakeholders.
  • Technical Skills: Familiarity with Plumbing and HVAC systems and processes, as well as relevant software and tools.


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