Client Relations/Project Management Director

5 days ago

Ontario, California, United States Firm Media Inc Full time
Job Summary

Firm Media Inc is seeking a highly skilled Client Relations/Project Management Manager to lead our team of Account Executives and drive exceptional client service and business growth.

Key Responsibilities
  • Team Leadership: Lead, mentor, and motivate a team of Account Executives, setting performance expectations and providing ongoing coaching and feedback.
  • Client Relationship Management: Oversee the management of client accounts, ensuring client satisfaction and the successful execution of projects.
  • Strategic Planning: Collaborate with senior management to develop and implement strategic account plans that drive growth and revenue.
  • Problem Solving: Proactively identify and resolve client issues, leveraging your experience to guide the team in exceeding client expectations.
  • Performance Monitoring: Monitor the performance of the Account Executive team, track key performance metrics, and implement improvements as needed.
  • Project Oversight: Coordinate and manage high-profile client projects, ensuring they are completed on time and within budget.
  • Collaboration: Participate in high-level client meetings, offering strategic insights and solutions to enhance client relationships.
Requirements
  • Education: Bachelor's degree in marketing or equivalent work experience.
  • Leadership Experience: Proven leadership experience, with a track record of successfully managing and mentoring teams, ideally in an account management or related role.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to think strategically while making sound decisions that benefit both clients and the company.
  • Communication Skills: Excellent communication and interpersonal skills, including the ability to effectively communicate with clients, team members, and upper management.
  • Project Management: Proficiency in project management, with a demonstrated ability to oversee complex projects and ensure their successful completion.
  • Leadership Skills: Strong leadership skills and the ability to work well both independently and as part of a team, fostering collaboration and a positive work environment.
Desired Attributes
  • Lead by Example: Be an example to and influence your peers positively.
  • Accountability: Embrace ownership of your actions and responsibilities within a team framework.
  • Professionalism: Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.
  • Solve Problems Proactively: Look for and anticipate potential challenges, and contribute with innovative ideas.
  • Continuous Improvement: Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.
  • Positivity: Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.

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