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Client Relations Specialist

2 months ago

Ontario, California, United States CTK USA, Inc. Full time
Job Overview

Position Summary

CTK USA, INC. stands as a premier ally for e-commerce enterprises, delivering comprehensive logistics and fulfillment solutions across a variety of consumer product sectors. Our organization empowers merchants to concentrate on brand development and achieving substantial growth by offering innovative multi-channel order fulfillment services and e-commerce strategies. As a US subsidiary of CTK Co., Ltd., the largest full-service platform for cosmetic products in South Korea, we are committed to excellence.

Key Responsibilities

  • Oversee the complete coordination of client orders and inbound/outbound shipments, ensuring the entire process is managed until successful completion.
  • Maintain clear and effective communication with internal teams and clients, providing detailed updates and information.
  • Implement thorough monitoring of orders and shipments, ensuring clients are consistently informed about progress from start to finish.
  • Ensure timely and accurate updates in our systems to facilitate prompt order closure and invoicing.
  • Coordinate confirmations, arrange pickups, file claims for delays or damages with carriers, and manage container gate-ins while adhering to deadlines.
  • Develop and maintain strong client relationships, delivering exceptional customer service that reflects our commitment to quality.
  • Work closely with clients and operations to provide innovative solutions and a high level of service.
  • Establish and uphold standard operating procedures (SOPs) and training for new clients.
  • Fulfill additional duties as assigned to support the overall success of the team and organization.
  • Manage a high volume of communications, including emails, messaging apps, and phone calls.
  • Assist with daily operations and communicate with warehouse teams as needed, including data entry and order processing.
  • Collaborate with colleagues to ensure a seamless workflow and timely task completion.
  • Document discrepancies and communicate findings for resolution.

Minimum Qualifications

  • Preferred 2+ years of customer service experience.
  • Bilingual in Korean and English is required.
  • Ability to understand and follow policies and procedures.
  • Familiarity with Warehouse Management Systems in a 3PL environment is a plus.
  • Experience in tracking and tracing shipments or products.
  • Understanding of service providers and carriers in supply chain contexts.
  • Ability to communicate potential concerns or delays effectively.
  • Capability to operate in a fast-paced and dynamic environment.
  • Experience working both in teams and as an individual contributor.
  • Effective communication with co-workers to provide and receive direction.
  • Ability to prepare basic reports and operational information.
  • Fluency in reading, writing, and speaking English is essential.
  • Strong organizational skills with the ability to prioritize tasks efficiently.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and other office software.

Compensation and Benefits

· Competitive salary based on experience.

· Comprehensive benefits package including vacation, holidays, health insurance (Medical/Dental/Vision PPO), and 401(k).

· Opportunities for career growth and advancement.

· Commitment to continuous improvement initiatives.

Physical Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to communicate effectively. The employee frequently uses hands or fingers to handle objects or controls. Occasionally, the employee may need to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.