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Client Relations Coordinator

2 months ago

Ontario, California, United States Ajinomoto Windsor, Inc. Full time

Position Overview:

The individual in this role will be accountable for managing and fulfilling customer order needs through various communication channels, including electronic and direct contact. This position requires coordination of order requests to guarantee timely and precise shipment of all orders while adhering to company policies to achieve optimal efficiency and performance.

Key Responsibilities:

  • Handle customer orders via phone, EDI, email, and fax, ensuring product availability and communicating delivery timelines effectively.
  • Review orders for correct pricing and proactively address any discrepancies with sales or customers before invoicing.
  • Develop and maintain strong communication and working relationships with customers and sales representatives, addressing order processing and resolving issues related to product availability, shipping, and pricing.
  • Identify cost-effective shipping options that align with customer requirements.
  • Coordinate with warehouse shipping schedules to determine shipping dates, ensuring timely delivery to customers.
  • Utilize the company’s order processing system to enter and edit orders continuously, ensuring all information is accurate.
  • Work closely with the shipping department and public warehouses to meet order requirements and ensure accurate picking and scheduling of shipments.
  • Monitor order progress to guarantee timely and complete deliveries, reviewing open orders daily for accuracy in shipping dates and quantities.
  • Confirm orders are shipped promptly and that correct pricing is applied for each customer order.
  • Notify customers of significant changes that may impact product availability or delivery schedules, ensuring minimum order requirements are met.
  • Process requests from sales representatives for product samples for demonstrations with current and prospective customers, coordinating with Sample Coordinators for preparation and delivery.
  • Assist the accounts receivable team in resolving customer payment discrepancies by providing necessary documentation and ensuring adherence to credit policies.
  • Communicate any potential issues that could impact production operations to ensure timely responses.
  • Submit new customer information for setup and updates in company records.
  • Identify and resolve issues by assessing situations, determining causes, and providing clear resolutions.
  • Prepare and distribute reports for both internal and external stakeholders as needed.
  • Contribute to team efforts and provide support as required.
  • Perform additional duties as assigned.

Qualifications:

  • 3-5 years of experience in customer service, preferably within the food manufacturing sector or related environments.
  • Excellent verbal and written communication skills.
  • Strong organizational capabilities.
  • Proficient analytical and problem-solving skills.
  • Highly motivated with the ability to manage multiple tasks while maintaining confidence.
  • Professional demeanor when interacting with internal and external customers and suppliers.
  • Ability to collaborate effectively within a team environment.
  • Extensive knowledge of Microsoft Excel and Word is essential.
  • 3-5 years of daily experience with ERP systems; JD Edwards experience is preferred.
  • Ability to handle sensitive customer, legal, and company information with confidentiality.
  • Capacity to multitask and thrive in a fast-paced environment.
  • Commitment to continuous improvement.