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Client Relations Specialist

2 months ago

Ontario, California, United States Young Douglas Farmers Insurance Full time
Customer Service Associate

Become a vital part of the team at Young Douglas Farmers Insurance as a Customer Service Associate. We are looking for a warm and committed individual who is eager to contribute positively to the experiences of our esteemed clients.

Benefits

Attractive Hourly Compensation Based on Experience

Pathways for Professional Advancement

Consistent Monday to Friday Work Schedule

Comprehensive Training Provided

Enjoy Evenings Off for a balanced lifestyle

Key Responsibilities
  • Manage incoming and outgoing phone communications
  • Process modifications to customer policies
  • Assist with incoming claims and ensure follow-up with clients
  • Deliver outstanding customer service and assistance
  • Oversee office supplies and stock levels
  • Cultivate strong connections with clients
  • Engage in team discussions and collaborative sessions
  • Assist with client renewals
  • And additional tasks as needed
Qualifications
  • Enthusiastic attitude and eagerness to learn
  • Strong communication and interpersonal abilities
  • Capability to manage multiple tasks and follow through effectively
  • Robust work ethic and leadership qualities
  • Bilingual in English and Spanish is a plus
  • No previous insurance experience necessary, but preferred
  • Effective problem-solving and decision-making skills