Client Relations Coordinator

2 weeks ago

Ontario, California, United States Ajinomoto Windsor, Inc. Full time

Position Overview:

The role is pivotal in managing and fulfilling customer order requirements through various communication channels, including electronic data interchange, email, and phone. The individual will coordinate order requests to ensure timely and accurate shipments while adhering to company policies to maintain high efficiency and performance standards.

Key Responsibilities:

  • Handle customer orders via multiple channels, ensuring product availability and communicating delivery timelines effectively.
  • Monitor orders for pricing accuracy and proactively address any discrepancies with sales or customers before invoicing.
  • Establish and nurture effective communication with customers and sales representatives, resolving issues related to product availability, shipping, and pricing to meet service objectives.
  • Identify cost-effective shipping options that align with customer needs and coordinate with distribution schedules to ensure timely deliveries.
  • Utilize the company’s order processing system to enter and edit orders, ensuring all information is accurate and up-to-date.
  • Collaborate with shipping departments and external warehouses to guarantee precise order picking and scheduling.
  • Track order progress to ensure timely and complete deliveries, reviewing open orders daily for accuracy in shipping dates and quantities.
  • Confirm orders are shipped promptly and that correct pricing is applied for each customer order.
  • Notify customers of significant changes affecting product availability or delivery schedules, ensuring minimum order requirements are met.
  • Facilitate requests for product samples for demonstrations, coordinating with Sample Coordinators for preparation and delivery.
  • Assist the accounts receivable team in resolving customer payment discrepancies by providing necessary documentation.
  • Communicate any issues that may impact production operations to ensure timely responses.
  • Submit new customer information for record updates and set-up.
  • Identify and resolve issues by analyzing situations, determining causes, and providing effective solutions.
  • Prepare and distribute reports for both internal and external stakeholders as required.
  • Support team initiatives and contribute to overall departmental goals.
  • Perform additional tasks as assigned.

Qualifications:

  • 3-5 years of experience in customer service, preferably within the food manufacturing sector.
  • Excellent verbal and written communication skills.
  • Strong organizational capabilities and attention to detail.
  • Proficient analytical and problem-solving skills.
  • Self-motivated with the ability to manage multiple tasks efficiently.
  • Maintain professionalism in all communications with internal and external stakeholders.
  • Ability to collaborate effectively within a team environment.
  • Proficient in Microsoft Excel and Word.
  • Experience with ERP systems, particularly JD Edwards, is preferred.
  • Ability to handle sensitive customer and company information confidentially.
  • Capable of multitasking in a fast-paced work environment.
  • Dedicated to continuous improvement initiatives.

Compensation: $25.00 per hour

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