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Client Relations Coordinator

2 months ago

Ontario, California, United States Ajinomoto Windsor, Inc. Full time

Position Overview:

The role is pivotal in overseeing and fulfilling customer order needs through various communication channels, including electronic data interchange, email, and telephone. The incumbent will ensure that all orders are processed accurately and dispatched promptly, adhering to company policies to maintain high efficiency and performance standards.

Key Responsibilities:

  • Manage customer orders received via phone, email, and electronic systems, ensuring availability and timely delivery.
  • Review orders for pricing accuracy and collaborate with sales to rectify any discrepancies before invoicing.
  • Establish and nurture effective communication with customers and sales representatives to resolve issues related to product availability, shipping, and pricing.
  • Identify cost-effective shipping solutions that align with customer requirements.
  • Coordinate with warehouse schedules to determine shipping dates, ensuring timely delivery to customers.
  • Utilize the company’s order processing system to enter and edit orders, ensuring all information is accurate.
  • Work closely with the shipping department and external warehouses to ensure precise order picking and scheduling.
  • Monitor order progress to guarantee timely and complete deliveries, reviewing open orders daily.
  • Confirm that orders are shipped promptly and that pricing is accurate for each customer order.
  • Notify customers of significant changes that may impact product availability or delivery timelines.
  • Process sample requests from sales representatives for product demonstrations.
  • Assist the accounts receivable team in resolving customer payment issues by providing necessary documentation.
  • Communicate any factors that could impact production operations to ensure timely responses.
  • Submit new customer information for setup and updates in company records.
  • Identify and resolve issues by analyzing situations and providing effective solutions.
  • Prepare and distribute reports for both internal and external stakeholders as required.
  • Contribute to team efforts and provide support as needed.
  • Perform additional tasks as assigned.

Qualifications:

  • 3-5 years of experience in customer service, preferably within the food manufacturing sector.
  • Excellent verbal and written communication skills.
  • Strong organizational and analytical abilities.
  • Self-motivated with the capacity to manage multiple tasks effectively.
  • Professional demeanor when interacting with internal and external stakeholders.
  • Ability to collaborate well within a team environment.
  • Proficient in Microsoft Excel and Word.
  • Experience with ERP systems, particularly JD Edwards, is preferred.
  • Capability to handle sensitive customer and company information confidentially.
  • Adept at multitasking in a dynamic work environment.
  • Committed to continuous improvement.