Resort Sales Supervisor

6 days ago


Branson, Missouri, United States Westgate Resorts Full time

Job Summary

The In House Sales Manager will be responsible for supervising the total sales effort of the resort's timeshare sales and upgrades, as well as supervising sales-related personnel. This role will implement sales strategies to maximize profits while maintaining customer satisfaction.

Key Responsibilities

  • Facilitate morning sales meetings to ensure a cohesive sales strategy.
  • Train Sales Managers to enhance their sales skills and knowledge.
  • Supervise the sales floor, coordinating the Guest Service Representatives and Sales Managers to ensure a seamless customer experience.
  • Pitch and sell Westgate Resorts to prospective buyers to sell and upgrade weeks.
  • Supervise assigned sales staff, including hiring, terminations, disciplinary actions, performance evaluations, and development.
  • Maintain liaison with other resort-level departments to facilitate customer service and maximize sales efforts.
  • Provide excellent customer service to guests and staff.
  • Enforce sales-related policies and procedures to ensure compliance.
  • Ensure sales activities meet or surpass profit plan.

Supervisory Responsibilities

Supervise all sales center staff, including the ability to discipline and make decisions regarding hiring and firing. Provide input on the performance of staff members, their interaction with sales representatives and customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Timeshare sales experience and management experience as determined by Executive Director of Sales.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Additional Information

Westgate Resorts offers a comprehensive benefits package, including health benefits, paid time off, paid holidays, 401K with a generous company match, and more. We are an equal employment opportunity employer and welcome applications from qualified candidates.



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