Client Services Administrative Associate

2 weeks ago

Needham, Massachusetts, United States First Help Financial Full time
Job Overview

First Help Financial (FHF) stands as one of the rapidly expanding firms in the United States, dedicated to assisting first-time car buyers through adaptable financing solutions and multilingual support. Our core mission is to empower underserved consumers by providing access to financing and guiding them towards informed financial choices. With our operations based in multiple locations, we have consistently achieved a remarkable 35% growth in our portfolio over the past five years, reflecting our financial stability and commitment to our clients.

At FHF, you will collaborate with dedicated professionals who excel in their roles and prioritize customer satisfaction. We uphold the highest standards of professionalism while fostering a work environment that emphasizes personal success and comfort.

Your Role: Administrative Support Specialist, Servicing Operations

Location: Remote/Anywhere in the US

Reporting To: Servicing Operations Manager

Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM EST

About the Opportunity: FHF, recognized as a "Great Place to Work" for three consecutive years, is on the lookout for a proactive Administrative Support Specialist to facilitate our impressive growth. This role presents an exciting opportunity for professional advancement within FHF, allowing you to build a career rather than just a job. Comprehensive training will be provided to ensure your success in this position.

Key Responsibilities:

  • Process client payments accurately within the designated system.
  • Manage daily transactions through PayNearMe and Money Gram.
  • Ensure timely handling of refunds.
  • Verify and execute Automatic Clearing House (ACH) transactions, establish automatic payments, and integrate banking information into our internal systems.
  • Generate Excel reports for payment waivers and reversals.
  • Collaborate effectively with Accounting, Funding departments, and external vendors.
  • Investigate and resolve any irregular payment patterns.

Qualifications:

  • High School Diploma or GED equivalent.
  • At least 1 year of experience in administrative or accounting roles is preferred.
  • Exceptional communication skills.
  • Self-driven and capable of working independently.
  • Strong multitasking skills with a keen attention to detail.
  • Proficient in Microsoft Excel and Outlook.

Benefits at FHF:

  • Competitive salaries and comprehensive health and welfare benefits.
  • Paid vacation, 401(k) matching, and tuition reimbursement.
  • Engaging social events and monthly team lunches.
  • A robust employee recognition program and professional development opportunities.

Work Culture: We believe in maintaining a healthy work-life balance. While we are committed to our work and our clients, we also value the importance of personal time for family, friends, and self-care.

Career Growth: Our company’s expansion offers exceptional career advancement opportunities. FHF's consistent growth in revenue and market presence allows you to develop a career path that benefits both you and the organization. We actively engage each employee in creating a career plan tailored to their aspirations.

Diversity and Inclusion: FHF is dedicated to fostering a culture that respects and embraces diversity across all dimensions, including gender, race, culture, sexual orientation, age, and other identities. We are committed to providing accommodations during the interview process for individuals with special needs.

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