Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Help Financial. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our customers.
Key Responsibilities- Customer Service: Respond to inbound calls and correspondence, providing timely and effective solutions to client inquiries and concerns.
- Issue Resolution: Investigate and resolve client issues in a professional and courteous manner, escalating complex issues to management as needed.
- Communication: Develop and maintain strong relationships with clients, providing clear and concise information to ensure a positive experience.
- Problem-Solving: Analyze and resolve client discrepancies, reconcile customer disputes, and provide pay-off quotes to dealers and customers.
- Reporting: Provide daily and weekly reports to direct supervisors, highlighting key metrics and performance indicators.
- Language Skills: Fluency in Spanish and English, with excellent written and verbal communication skills.
- Professionalism: High level of professionalism and commitment to the job, with a detail-oriented mindset and ability to de-escalate issues.
- Experience: 1 year of customer service or retail experience preferred.
- Competitive Compensation: $18.53/hour plus a monthly performance bonus.
- Benefits: Generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, and more.
- Culture: A healthy work-life balance, with opportunities for career growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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