Bilingual Customer Service Representative

4 days ago


Needham, Massachusetts, United States First Help Financial Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Associate to join our team at First Help Financial. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide customer service to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Meet or exceed departmental goals and activity metrics
  • Collaborate with internal teams to resolve customer issues
  • Provide pay-off quotes to dealers and customers
  • Assist clients with insurance and registration issues
  • Contact insurance companies for policy verification and other issues
  • Provide written account information as requested by customers
Requirements
  • Fluent in Portuguese and English
  • High level of professionalism and commitment to the job
  • Detail-oriented mindset
  • Excellent written and verbal communication skills
  • 1 year of customer service or retail experience preferred
  • Ability to deescalate issues/concerns
What We Offer
  • Generous base salary
  • Quarterly bonus
  • Medical, dental, and vision insurance
  • 401(k) match
  • Tuition reimbursement
About First Help Financial

We are a fast-growing company that provides flexible financing options and native-language support to first-time car buyers. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. We are committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities.



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