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Customer Service Representative

2 months ago

Needham Heights, Massachusetts, United States Wingate Healthcare Full time

Job Summary

At Wingate Healthcare, we are seeking a highly skilled and organized Receptionist to join our team. As a valued member of our dynamic, family-owned company, you will provide exceptional customer service and administrative support to our residents, families, and staff.

Key Responsibilities:

  • Provide general office support with a variety of clerical activities, including customer service, mail distribution, and requisition of supplies.
  • Answer and direct calls to appropriate associates in a professional and courteous manner.
  • Manage and maintain accurate records and files, both physical and digital.
  • Develop and maintain positive relationships with residents, families, and staff through exceptional communication and interpersonal skills.
  • Work independently on assigned tasks and accept direction on given assignments.
  • Utilize Microsoft Office and other software programs to perform administrative tasks.

Requirements:

  • High school diploma or equivalent (GED) required.
  • 6 months to 1 year of relevant experience and/or training preferred.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.