Strategic Partnership Director

3 weeks ago

New York, New York, United States Aramark Full time
Job Description

The Director of Strategic Partnerships will be responsible for advancing Aramark's market position and value proposition at client accounts within a designated territory and portfolio. A successful candidate will provide analytical skills to identify and align with client goals, create customized solutions, and communicate the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates.

The Director will manage a portfolio of accounts designated by the Vice President of Growth, with direct responsibility for account retention through comprehensive, client-facing strategies. Responsibilities include account diagnostics, relationship analysis, engagement planning and execution, annual account objectives development, formalized client communications, proposal development, client presentations, and contract negotiations.

Key Responsibilities
  • Identify growth opportunities and retention risks through the application of the Performance Management Dashboard, Partnership Value Index, and Voice of the Customer.
  • Manage action and accountability through Annual Account Management Workshops.
  • Develop client and prospect engagement management through wiring and client mapping plans.
  • Communicate client value through Account Growth Plans, Strategic Update and Performance Reviews, and Client Business Reviews.
  • Drive Base Business and Vertical Growth by interfacing with clients regarding Proactive Innovation, Contract Pricing, and additional Lines of Service.
  • Ensure delivery of client expectations within contract portfolio.
Requirements
  • Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others, without formal authority.
  • Promote a spirit of cooperation within the business units and Aramark to best leverage capabilities and resources to serve client needs.
  • Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions.
  • Demonstrate a solid understanding of the broader market picture and apply it to make mutually beneficial business decisions in a mature service industry.
  • Ability to successfully build alliances and influence key decision makers.
  • Manage customer relationships through creative problem solving and customer savvy at the C-level of client organizations.
  • Operational acumen and savvy, including dining, facility, and conference services technical understanding and proforma development.
  • Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services.
  • Demonstrated excellence in written and oral communication skills.

This is a remote work from home opportunity with up to 70% travel. It is preferred that candidates be located near a major airport.

Benefits

Aramark offers a range of benefits, including flexible work arrangements, paid time off, vacation, nine paid holidays, volunteer days, community partnerships, and an Employee Assistance Program.

Additionally, Aramark offers a choice of three medical plans, two carriers to choose from, and a My Healthy Changes well-being program.

The company also offers adoption assistance, paid parental leave, tuition funding sources, and scholarship programs.

Aramark's retirement plan includes a match on annual contributions.

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