Merchant Processing Operations Leader
2 weeks ago
Position Summary
The Merchant Processing Operations Leader will be responsible for enhancing and supervising our payment processing functions. The ideal candidate should have a robust background in payment systems, comprehensive knowledge of regulatory frameworks, and outstanding leadership and communication abilities. This position entails managing a dedicated team, ensuring adherence to industry standards, and executing strategies to improve overall operational efficiency and client satisfaction.
Key Responsibilities
- Direct and oversee a team of payment processing specialists.
- Offer mentorship, coaching, and assistance to team members.
- Encourage a supportive and cooperative workplace culture.
- Manage the daily activities of the payment processing division.
- Review transaction workflows to guarantee precision and effectiveness.
- Establish and refine operational policies and procedures.
- Remain informed about industry regulations and ensure organizational compliance.
- Work with compliance personnel to formulate and implement essential protocols.
- Build and sustain strong partnerships with merchant clients and service providers.
- Collaborate with sales and business development teams to integrate new merchants.
- Examine processing metrics to uncover trends and improvement opportunities.
- Develop strategies to boost processing efficiency and minimize errors.
- Stay abreast of emerging payment processing technologies and industry trends.
- Partner with IT departments to adopt new technologies and enhance current systems.
- Coordinate with customer support teams to promptly resolve merchant inquiries and challenges.
- Ensure exceptional customer satisfaction in payment processing services.
- Carry out additional responsibilities as directed by management.
Required Qualifications
- Bachelor's degree in Business, Finance, or a related discipline.
- Demonstrated experience in payment processing or a comparable role.
- Thorough understanding of payment processing regulations and compliance requirements.
- Exceptional leadership and team management capabilities.
- Analytical thinker with the capacity to interpret data and implement enhancements.
- Strong communication and interpersonal skills.
- Familiarity with industry software and payment processing systems.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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