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Boutique Operations Leader

2 months ago

Fort Lauderdale, Florida, United States francesca's Full time

Location: Employee Type: Regular

We provide a vibrant and supportive atmosphere with ample opportunities for career growth.

Our diverse brand embodies our commitment to inclusivity and self-expression. We invite you to join us in delivering distinctive fashion and lifestyle products while fostering a community that celebrates individuality.

The ideal candidate for the Boutique Operations Leader role will possess extensive experience in specialty retail management, particularly in a leadership capacity. A strong emphasis on customer experience, product presentation, and problem-solving skills is essential. You will be responsible for cultivating and maintaining a high-performing, diverse sales team. Through strategic planning, coaching, and accountability, you will lead and inspire your team to deliver exceptional customer service and drive sales performance.

Key Leadership Responsibilities:

  • Enhance business outcomes by optimizing daily sales strategies, managing costs, and improving performance metrics through effective sales floor leadership and training initiatives.
  • Delegate tasks and monitor progress to ensure objectives are achieved.
  • Provide ongoing developmental feedback that empowers and motivates team members.
  • Foster a collaborative team environment through empathetic and engaging communication.
  • Serve as a liaison between the boutique team, field operations, and corporate partners.

Talent Management Requirements:

  • Attract, recruit, and retain team members who prioritize customer engagement and sales performance.
  • Develop and mentor team members to help them realize their full potential.
  • Prepare associates for increased responsibilities using company resources.
  • Manage performance consistently and fairly.
  • Build trusting and open professional relationships with team members.
  • Exhibit integrity and hire a reliable team.

Customer Experience Focus:

  • Lead by example to meet our customer engagement standards.
  • Develop a competent and confident team dedicated to exceptional service.
  • Promote a proactive, customer-centric sales culture.
  • Equip the team to balance customer service with operational responsibilities.

Visual Merchandising Standards:

  • Maintain an inspiring boutique environment that captivates customers.
  • Utilize provided graphic standards to enhance visual decision-making.
  • Implement our visual brand standards to showcase our unique product offerings.
  • Display enthusiasm for the latest fashion trends available in the boutique.

Operational Knowledge:

  • Administer company policies and procedures consistently and fairly.
  • Schedule team members to ensure high service levels and maximize sales opportunities.
  • Prepare schedules promptly with minimal adjustments.
  • Oversee boutique opening and closing procedures.
  • Train staff on banking processes and boutique security measures.
  • Understand retail sales dynamics and communicate inventory needs effectively.
  • Safeguard boutique assets through regular audits and annual inventory checks.

Physical Requirements:

  • Ability to navigate the sales floor and stockroom effectively, including repetitive bending, prolonged standing, and lifting up to 35 lbs.
  • Must be capable of working independently.

Competitive Benefits Offered:

  • Paid Parental Leave
  • Medical, Dental, Vision, and Life Insurance
  • 401(k)
  • Opportunities for Growth and Advancement
  • Generous Employee Merchandise Discount

We are committed to attracting and retaining top talent. If you believe your skills and experience align with our values, we encourage you to consider joining our team.

francesca's is an equal opportunity employer.