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Front Desk Representative

2 months ago

Buffalo, New York, United States Shaner Operating Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Buffalo Marriott LECOM HARBORCENTER. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities
  • Process all check-ins and check-outs according to established hotel requirements
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Generate, print, and distribute daily reports to designated departments/personnel
  • Resolve discrepancies on the room status report with Housekeeping
  • Perform other duties as assigned
Requirements
  • High school graduate or equivalent
  • Minimum one year customer service experience; previous hotel experience preferred
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
  • Computer experience preferred
  • Bilingual English/Spanish a plus
  • Knowledge of local activities and attractions appropriate for clientele
What We Offer
  • Competitive hourly rate of $16 USD
  • Health insurance
  • Paid time off
  • 8 Paid holidays
  • Marriott Hotel Discounts
  • 2 Complimentary night hotel stays per year at any Shaner Hotel property
  • 1 Complimentary meal per shift worked
  • Located on bus and metro routes