Wholesale Customer Service Specialist

2 days ago

Culver City, California, United States 24 Seven Talent Full time
Overview

We are seeking a dedicated Wholesale Customer Service Representative to join our team for a temporary assignment. This role will focus on providing exceptional customer service to a select group of wholesale accounts, ensuring smooth operations and timely order fulfillment.

Key Responsibilities
  • Customer Support: Deliver exceptional and proactive customer service for assigned wholesale accounts.
  • Order Management: Collaborate with the sales team to process customer purchase orders, input sales orders into the ERP, and issue order confirmations.
  • EDI Management: Monitor and notify the sales team of EDI 850 sales orders and EDI 860 order changes, while maintaining organized sales order files.
  • Item Setup: Complete item setups in various customer portals and assist finance and sales with new customer onboarding.
  • Logistics Coordination: Allocate and drop pick tickets to 3PLs, ensuring timely shipping of all orders.
  • Invoice Processing: Invoice orders post-shipment, process returns, and manage credit memos.
  • Order Tracking: Daily/weekly tracking of customer POs, following up on extension requests, and analyzing vendor compliance manuals.
  • Communication: Liaise with internal teams and external vendors to ensure compliance with shipping requirements, minimizing chargebacks.
  • Reporting: Generate weekly open sales order reports, monitor shipping logs, and track production to provide insights to the sales team.
  • Inventory Management: Investigate inventory shortages and collaborate with production and logistics teams to track inbound shipments against open orders.
  • Additional Tasks: Assist with other projects and tasks as needed to support the team.
Qualifications
  • High school diploma/GED required.
  • Minimum of 5 years of experience in a customer service role, preferably in wholesale.
  • Proficiency in EDI processes and experience working with major national retailers (e.g., Walmart, Target, Amazon, Macy's).
  • Extensive experience with Walmart systems (Retail Link, Supplier Quote, Item 360, OTIF) is a plus.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Strong attention to detail with excellent customer service, organizational, and time-management skills.
  • Ability to manage multiple accounts and establish priorities while working independently.
  • High level of competence in inventory control, movement, and distribution.
  • Strong technical skills and comfort with new technologies and tools.
  • Excellent verbal and written communication skills.
  • Ability to work on-site full-time as needed, as well as remotely.

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