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Customer Experience Specialist

2 months ago

Culver City, California, United States Best Buy Full time

{"Overview": "At Best Buy, we're committed to creating a work environment where every employee feels like they truly belong and contribute to our shared purpose. As a Customer Experience Specialist, you'll be the face of Best Buy for our customers, providing unique and personalized service to meet their immediate and future needs.

You'll be trained in the department that interests you the most and exposed to learning about new and exciting product categories as they're developed. Our customer base is diverse, and we're committed to ensuring our workforce is reflective of the communities we serve.

Key Responsibilities:

* Greet, welcome, and engage with customers in a warm and friendly manner.
* Use acquired skills and knowledge to recommend products and services that meet customers' current and future needs.
* Serve as a brand ambassador by bringing your love and passion for the Best Buy brand, customer service, and technology together in service of our customers.
* Assist customers with their sales orders, returns, and exchanges.
* Apply the appropriate knowledge and expertise through ongoing learning and self-development.
* Utilize available tools to stay current on skills and promotional initiatives.
* Help execute profitable growth through critical business drive times while supporting our customer obsession.
* Maintain merchandising and ensure their department is clean and well-stocked.
* Work in cooperation with their supervisor and associates in other departments.

Basic Qualifications:

* Working and thriving in a fast-paced, team-oriented environment.
* Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.).

If you like working in an environment that inspires individual and team success, you'd be a great addition to our team.

**Benefits:**

* Part-time and full-time benefits based on your role and tenure.
* Backup childcare.
* Tuition assistance for yourself and dependents.
* Generous employee discount.
* Medical, dental, paid time off.
* Rewards/discounts for learning about new products.
* Self-paced learning in sales, leadership, time management, inclusion & diversity, and more.

**Location:**

Culver City-Store
10799 WASHINGTON BLVD
Culver City, CA