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Customer Service Representative
2 months ago
At Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Develop and Implement Customer Relations Programs: Work with department managers to design and administer programs that promote customer satisfaction and loyalty.
- Resolve Customer Complaints: Assist in resolving customer complaints and concerns in a timely and professional manner.
- Coordinate Customer Follow-up Programs: Coordinate manufacturer and internal customer follow-up programs to ensure that customers receive timely and personalized service.
- Report Customer Satisfaction Metrics: Prepare and present weekly and monthly reports on customer satisfaction metrics, including zone and region standings, customer ratings, and dealership achievements.
- Provide Training and Development: Provide training and development opportunities to ensure that all departments are aware of customer service standards and best practices.
- Education and Experience: Bachelor's degree or equivalent combination of education and experience.
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Mathematical Skills: Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
