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Customer Engagement Specialist

2 months ago

Culver City, California, United States ProSolar Systems Caribbean Full time
Job Overview
Customer Engagement Specialist

Serves as a vital link between our sales team and valued customers. This position involves making and receiving calls to facilitate appointments for clients to meet with sales representatives. Responsibilities include gaining a thorough understanding of our offerings, reaching out to potential clients from a provided list, handling incoming inquiries, and addressing basic questions and concerns regarding our products and services.

Key Responsibilities:
  • Arrange meetings between potential clients and sales personnel.
  • Maintain a comprehensive log of calls, including missed connections.
  • Make follow-up attempts to reach out to prospective clients.
  • Report recurring product-related issues to management for resolution.
  • Document all communications accurately in the CRM system.
  • Participate in sales meetings and training sessions as required.
  • Follow up on leads to convert them into appointments.
  • Manage inbound and outbound calls with professionalism and courtesy.
  • Deliver outstanding customer service by addressing inquiries and resolving issues.
  • Identify sales opportunities and promote additional products or services.
  • Keep precise records of customer interactions.
  • Adhere to company scripts and guidelines for effective communication.
  • Achieve or surpass sales targets and quotas.
  • Collaborate with colleagues to meet team objectives.
  • Perform other related duties as assigned.
Qualifications:

Education and Experience:
  • High school diploma or equivalent.
  • Strong communication, interpersonal, and computer skills; exceptional listening abilities and attention to detail; professional phone etiquette; persuasive and results-driven.
  • Ability to safeguard confidential company and partner information.
  • Experience in cold outreach methods such as calling, messaging, or emailing.
  • Possess basic entrepreneurial traits, including logical thinking and problem-solving skills.
  • Exhibit professionalism in all communications, with fast and accurate typing skills and strong spelling abilities.
  • Excellent organizational skills with the capacity to manage multiple tasks and work under pressure.
  • Must pass background checks and drug screening.
  • Prior experience in a call center or customer service environment is preferred.
  • Proficient in verbal and written communication.
  • Ability to prioritize tasks effectively.
  • Familiarity with computer systems and software applications.
  • Sales experience is advantageous.
Working Conditions:

Work is conducted in a climate-controlled office environment or may involve travel.
  • Employees are required to sit, stand, and move throughout their work shift.
  • Occasional lifting and carrying of items up to 20 lbs.
  • Use of office equipment such as computers, phones, and copiers is necessary.
  • Employees may need to perform tasks requiring manual dexterity, including reaching, bending, and lifting.
  • Specific vision capabilities required include close and distance vision, peripheral vision, and the ability to adjust focus.
  • Travel for business purposes may be required.
Compensation and Benefits:

  • Long-term stability in a growing industry.
  • Competitive salary.
  • Paid holidays.
  • Generous 401(k) plan.
  • Dental insurance.
  • Employer-paid basic life and AD&D insurance.
  • Employer-paid long-term disability.
  • Optional employee-paid voluntary benefits.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.
  • Opportunities for career development and advancement within a rapidly expanding company.
  • A dynamic, energetic, and friendly workplace culture.
  • Benefits package available after 60 days of employment, with some items subject to eligibility requirements.
Equal Opportunity Employer:

ProSolar Systems Caribbean is committed to fostering a diverse and inclusive workplace. We do not tolerate discrimination or harassment of any kind and are dedicated to equal employment opportunities for all individuals, regardless of race, color, religion, ethnicity, citizenship, political affiliation, marital status, age, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis protected by law.