Customer Engagement Specialist

2 weeks ago

Culver City, California, United States ProSolar Systems Caribbean Full time
Job Overview
Customer Engagement Specialist

Serves as a vital link between sales teams and clients. This position involves both making and receiving calls to assist in scheduling appointments for clients to meet with sales representatives. The role requires a comprehensive understanding of our offerings, proactively reaching out to potential clients using provided contact lists, managing incoming inquiries, and addressing fundamental questions regarding our products and services.

Key Responsibilities:
  • Coordinate meetings between potential clients and sales personnel.
  • Maintain an organized record of calls, including missed connections.
  • Make follow-up attempts to reach prospective clients.
  • Report recurring product-related issues to management for resolution.
  • Accurately log all communications in the Customer Relationship Management (CRM) system.
  • Participate in sales meetings and training sessions as required.
  • Follow up on leads to convert them into scheduled appointments.
  • Manage inbound and outbound calls with professionalism and courtesy.
  • Deliver outstanding customer service by addressing inquiries and resolving issues.
  • Identify sales opportunities and promote additional products or services.
  • Keep precise records of customer interactions.
  • Adhere to company scripts and communication guidelines.
  • Achieve or surpass sales objectives and quotas.
  • Collaborate with colleagues to meet team targets.
  • Perform other related duties as assigned.
Qualifications:

Essential Skills and Experience:
  • High school diploma or equivalent.
  • Strong communication, interpersonal, and computer skills; exceptional listening abilities; attention to detail; professional phone demeanor; persuasive and results-driven.
  • Ability to safeguard the confidentiality of company and client information.
  • Experience in outreach methods such as cold calling, messaging, or emailing.
  • Possess entrepreneurial traits, including logical reasoning and problem-solving skills.
  • Professionalism in all communications, with fast and accurate typing skills.
  • Excellent organizational abilities and capability to manage multiple tasks under pressure.
  • Must pass background checks and drug screening.
  • Prior experience in a call center or customer service environment is preferred.
  • Strong verbal and written communication skills.
  • Ability to prioritize and multitask effectively.
  • Proficient in various computer systems and software applications.
  • Sales experience is advantageous.
Working Conditions:

The following are representative of the physical demands and work environment associated with this position:
  • Work is conducted in a climate-controlled office setting or involves travel.
  • Job duties require the ability to sit, stand, and move about throughout the workday.
  • Occasional lifting or carrying of items up to 20 lbs.
  • Use of office equipment such as computers, phones, and copiers is necessary.
  • Tasks may involve reaching, bending, and using hands for various functions.
  • Specific vision capabilities required include close, distance, and peripheral vision.
  • Travel for business purposes may be required.
Compensation and Benefits:

  • Long-term stability in a growing industry.
  • Competitive salary.
  • Paid holidays.
  • Generous 401(k) plan.
  • Dental insurance.
  • Employer-paid basic life and AD&D insurance.
  • Employer-paid long-term disability coverage.
  • Optional employee-paid voluntary benefits.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.
  • Opportunities for career advancement within a rapidly expanding company.
  • A vibrant, energetic, and friendly workplace culture.
  • Benefits package available after a specified period of employment, subject to eligibility criteria.
We are committed to fostering a diverse and inclusive workplace, ensuring equal opportunity for all candidates without discrimination. We value the unique contributions of each individual and strive to create an environment where everyone can thrive.

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