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Customer Service Representative
2 months ago
At Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Develop and Implement Customer Relations Programs: Work with department managers to design and administer programs that promote customer satisfaction and loyalty.
- Resolve Customer Complaints: Assist in resolving customer complaints and concerns in a timely and professional manner.
- Coordinate Customer Follow-up Programs: Coordinate all manufacturer and internal customer follow-up programs to ensure that customers receive timely and personalized service.
- Report Customer Satisfaction Metrics: Prepare and present weekly and monthly reports on customer satisfaction metrics, including current standings, significant changes, and new customer ratings.
- Provide Training and Development: Provide training and development opportunities to ensure that all departments are aware of customer service standards and best practices.
- Handle Customer Concerns: Handle all customer concerns in a timely and professional manner, escalating issues to the General Sales Manager or Service Director as needed.
- Monitor and Respond to Customer Communications: Monitor all customer communications, including emails and letters, and respond in a timely and professional manner.
- Personalize Customer Communications: Personalize all customer communications, including apology letters and emails, to ensure that customers receive a high level of service and support.
- Follow up with Customers: Follow up with customers to ensure that their needs are met and that they are satisfied with the service they received.
- Train and Develop Employees: Train and develop employees to ensure that they have the skills and knowledge needed to provide exceptional customer service.
- Education: Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training.
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Mathematical Skills: Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
