Client Services Representative

6 days ago

East Elmhurst, New York, United States Aventiv Technologies, LLC Full time
About the Role

We are seeking a highly skilled and experienced Field Service Client Administrator to join our team at Aventiv Technologies, LLC. As a Field Service Client Administrator, you will play a critical role in developing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Establish and maintain a trusted advisor relationship with facility staff members, serving as the primary point of contact for managing day-to-day services and support needs.
  • Research and resolve issues reported by agency staff members, escalating to the appropriate department as needed.
  • Communicate internally with account management and other internal departments to facilitate resolution of client requests and issues.
  • Manage and track tickets, advising customers and Securus personnel of service-affecting issues.
  • Maintain a high level of client satisfaction through outstanding customer service and support.
  • Attend onsite meetings as designated by facility leadership.
  • Perform basic technical support functions, including password resets, user setup, and product training.
  • Travel to neighboring facilities within an assigned region, sometimes with minimal lead time.
  • Assist in the maintenance of computer hardware, software, and other equipment.
  • Oversee the rollout of services for newly acquired clients.
  • Manage and maintain assigned company inventories and assets.
  • Distribute tablets and accessories to approved incarcerated individuals.
  • Collect and track customer statistics and trends.
Requirements
  • High school education or equivalent.
  • Ability to travel from facility to facility.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn new technology.
  • Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment.
Preferred Qualifications
  • Relevant work experience in a technology or telecommunications industry.
Physical Requirements
  • Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and office equipment.
  • Occasionally may need to reach, stoop, or kneel.
  • Regularly walk and climb steps.
  • Regularly lift up to 20 lbs; occasionally lift up to 40 lbs.
Compensation and Benefits
  • $23.26/hr. - $26.52/hr. (depending upon experience).
  • Health Insurance.
  • 401(k).
  • Disability.
  • Life Insurance.
  • Paid Time Off.
  • Voluntary Benefits.

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