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Customer Service Representative

2 months ago

East Syracuse, New York, United States Russell Tobin & Associates Full time
About the Role

Russell Tobin & Associates is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Manage Customer Interactions: Handle a high volume of incoming calls, emails, and other customer inquiries in a professional and courteous manner.
  • Generate Sales Leads: Identify customer needs and create sales leads to drive business growth.
  • Build Relationships: Develop trust and maintain relationships with customers to ensure their satisfaction with our products and services.
  • Provide Information: Offer accurate and complete information about our products and services to customers.
  • Achieve Targets: Meet sales and customer service targets to drive business success.
  • Handle Complaints: Resolve customer issues and ensure follow-up to ensure customer satisfaction.
  • Keep Records: Maintain detailed records of customer interactions and process accounts.
  • Follow Procedures: Adhere to communication guidelines and policies to ensure consistency and quality in customer interactions.
  • Enhance Customer Experience: Proactively engage with customers to enhance their experience and build loyalty.
Requirements
  • Proficient in Microsoft Office Suite: Proficiency in Microsoft Office Suite is required.
  • Excellent Communication Skills: Excellent verbal and written communication skills are essential.
  • Strong Problem-Solving Skills: Strong problem-solving skills and ability to handle customer complaints effectively are required.
  • High School Diploma or Equivalent: A High School Diploma or equivalent is required.
Why Join Us?
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package.
  • Opportunity for Growth: We offer opportunities for professional growth and development.