Customer Service Representative

3 days ago


East Syracuse, New York, United States AP Rochester Full time

Job Summary

AP Rochester is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Product Knowledge: Develop a working knowledge of our products and services to effectively answer customer questions and provide recommendations.
  • Inventory Management: Coordinate inventory availability, restock products, and assist customers with special requests.
  • Communication: Communicate effectively with customers, sales teams, and internal staff to ensure seamless support and service.
  • Delivery and Logistics: Schedule and maintain a delivery program with planned visits weekly or bi-weekly for select customer groups.
  • Warehouse Operations: Accept incoming shipments, maintain paperwork and documentation, and operate warehouse machines as needed.
  • Continuous Improvement: Request additional training and development as necessary to improve skills and contribute to a positive work environment.

Requirements

  • 1-3+ years of experience in a customer service capacity.
  • Passion for developing solid working relationships with customers and coworkers.
  • Strong interest in personal development and contributing to a positive work environment.
  • Microsoft Office skills, including Outlook, Word, and Excel.
  • Detail-oriented and extremely organized.
  • Valid driver's license and ability to drive a company vehicle.


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