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Client Services Specialist

2 months ago

East Syracuse, New York, United States Baker Commodities Inc Full time
Job Overview

As a vital member of our team, you will be responsible for effectively acquiring new clients while nurturing our existing customer relationships.

Compensation Package

  • Annual salary of $55,000
  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan with employer contributions
  • Paid time off including holidays, vacation, and sick leave
  • Company-sponsored life insurance
  • Short and long-term disability insurance provided by the company
  • Pet insurance options available

Key Responsibilities

  • Engage in proactive outreach to attract new clients while maintaining relationships with current customers across various sectors including food service, processing, and hospitality.
  • Continuously communicate with clients to ensure they receive exceptional service and to identify any additional needs or concerns.
  • Conduct meetings with previously canceled accounts to understand their reasons for leaving and explore opportunities for re-engagement.
  • Schedule appointments and conduct cold calls in designated areas as directed by management.
  • Demonstrate strong communication skills, both verbal and written, to interact effectively with clients and all levels of company personnel.
  • May require interaction with local regulatory inspectors regarding compliance with industry standards.
  • Spend 75-90% of your workday in the field visiting clients, depending on daily assignments.
  • Prepare and maintain customer setup documentation and assist in entering new client information into the company’s systems.
  • Provide regular reports to management regarding client interactions and service delivery.
  • Follow up on service interruptions to determine reasons for non-collection and assess the need for re-routing.
  • Maintain a professional demeanor in all interactions.
  • Adhere to company policies and procedures.
  • Ensure consistent attendance and punctuality, which are crucial for operational efficiency.
  • Perform additional duties as required to support the effective functioning of the business.

Qualifications

  • 3 to 5 years of experience in the food service or related industries.
  • Ability to work independently and manage time effectively.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
  • High school diploma or equivalent.
  • Valid driver's license with a clean driving record.
  • Willingness to travel locally up to 90% of the time.

Physical Requirements

Constantly (over 2/3 of the time):

  • Travel to client locations and navigate through facilities such as kitchens and grease collection areas.
  • Lift and move materials or documents weighing up to 40 lbs.
  • Utilize office equipment including computers, calculators, and printers.
  • Review and organize data, ensuring accuracy.
  • Communicate effectively with clients and colleagues in person, over the phone, and via email.

Frequently (1/3 to 2/3 of the time):

  • Move throughout the office to access files and equipment.
  • Remain stationary for up to 50% of the time.

About Baker Commodities, Inc.

Baker Commodities Inc. has been a leader in the industry for over 80 years. As a privately owned company, we operate manufacturing facilities across the United States, delivering quality products and services globally. Our success is attributed to our dedicated employees who prioritize quality, service, innovation, and integrity, positioning us as one of the premier rendering companies worldwide.

Equal Opportunity Employer Statement

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.