Technical Support Specialist

2 weeks ago


Buford, Georgia, United States Comtech Full time

GREECE

POSITION OVERVIEW:

We are seeking candidates for the role of Technical Support Specialist - Tier I to assist in resolving computer and network-related issues. Ideal candidates will possess excellent communication abilities and demonstrate the capacity to work autonomously as well as collaboratively.

PRIMARY DUTIES:

  • Respond to support requests via telephone and ticketing systems
  • Conduct laptop imaging and perform basic IP troubleshooting
  • Create user accounts within the domain and oversee permission settings
  • Diagnose issues related to email, printers, and network connectivity
  • Maintain comprehensive documentation of all actions taken for reporting purposes

QUALIFICATIONS:

  • A minimum of 7 years of experience in IT systems
  • At least 4 years of experience in IT customer support
  • 2 years of experience in a military setting
  • Associate's degree in Networking or 11 years of equivalent experience
  • Strong proficiency in Microsoft Office applications
  • Possession of valid certifications such as CompTIA A+ CE, Cisco CCNA Security, or CompTIA Network+ CE

ABOUT COMTECH SYSTEMS, INC.:

Comtech Systems, Inc. is a premier provider of essential solutions for government and civilian sectors. We focus on C4ISR solutions and cybersecurity to mitigate cyber threats. Our commitment is to deliver innovative communication solutions that meet the needs of our clients.



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