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Inside Product Support Specialist
2 months ago
Company Overview
At Doosan Bobcat, we thrive on the strength of our workforce. Our collaborative culture and unified global team enable us to provide exceptional products and services, contributing positively to communities worldwide.
Position Location
Buford
Job Summary
As an Inside Product Support Specialist for our forklift range, you will deliver technical assistance and training related to our company's forklift trucks. This role involves supporting field service personnel and offering product-related technical guidance to all customers.
Key Responsibilities
- Deliver product support for forklifts manufactured by the company.
- Assist internal teams with service-related questions or initiatives.
- Collaborate with the training department during training sessions, ensuring smooth event coordination and logistics.
- Document all relevant inquiries in the Service Call Center database management system.
- Prepare weekly reports detailing activities for the product support and warranty manager.
- Evaluate high-value warranty claims in conjunction with the warranty department.
- Provide updated technical insights to technicians seeking assistance.
- Manage inquiries and incoming calls within the Service Call Center, directing them to the appropriate internal teams or field personnel.
- Address inquiries from external customers.
Qualifications
Education Requirement: High School Diploma (or equivalent). Experience in a similar role is preferred.
As part of the Doosan Group, which employs over 43,000 individuals across 38 countries, we are dedicated to providing innovative products and solutions that empower businesses and communities. Doosan Bobcat, headquartered in South Korea, is a leading global manufacturer of construction, agriculture, landscaping, and grounds maintenance equipment, as well as attachments and services. We are committed to enabling our workforce to achieve greater outcomes.
Doosan Bobcat North America encompasses renowned brands such as Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment, and Geith attachments. We are proud to be an Equal Opportunity Employer, fostering an inclusive and diverse workforce. All qualified candidates will be considered for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by law.
Note: Beware of fraudulent job offers and solicitations. Any legitimate job offer will follow an official selection process.
