Community Engagement Outreach Intern

2 weeks ago

Minneapolis, Minnesota, United States Second Harvest Heartland Full time
Job Overview

POSITION: Neighbor Services Outreach Intern

LOCATION: Brooklyn Park

SUPERVISED BY: Senior Neighbor Services Intern Advisor
PAY: $18/hour

SCHEDULE: Part-time, 12-20 hours per week

ROLE SUMMARY:

Second Harvest Heartland is a prominent food bank serving 59 counties in central Minnesota, with its operational hub in Brooklyn Park. The Neighbor Services Department comprises a dedicated team of 30 full-time professionals and Outreach Interns who play a vital role in supporting individuals and families facing food insecurity. The primary focus of this internship is to provide essential information and assistance regarding community food resources and federal nutrition programs, specifically the Supplemental Nutrition Assistance Program (SNAP) and the Commodity Supplemental Food Program (CSFP).

As an intern, you will engage directly with community members at various partner organizations and during community events. Your responsibilities will also include conducting outreach via phone from our office. Additionally, you will assist with administrative tasks within the Neighbor Services department. This internship offers opportunities to participate in community outreach events, refer individuals to relevant food resources, and collaborate on office projects. Under the guidance of the Senior Neighbor Services Intern Advisor, you will engage in meetings, professional development sessions, and network with fellow interns and staff. By the conclusion of your internship, you will have gained valuable experience in community outreach, public speaking, and interpersonal communication, along with a deeper understanding of federal nutrition programs.

KEY RESPONSIBILITIES:

  • Advocate for the Supplemental Nutrition Assistance Program (SNAP) and the Commodity Supplemental Food Program (CSFP), ensuring a thorough understanding of eligibility criteria.
  • Conduct outreach initiatives at partner organizations and through phone communications, which will involve:
    1. Engaging with community members about SNAP, CSFP, and other relevant assistance programs.
    2. Providing educational resources to enhance understanding and utilization of SNAP/CSFP and other community resources.
    3. Collecting qualification information from interested clients and directing them to the SNAP Outreach Team for application support.
  • Assist with administrative tasks, including:
    1. Researching and updating community resource lists.
    2. Managing a high volume of correspondence related to SNAP, CSFP, and FOODRx programs.
    3. Preparing materials for outreach events.
  • Make outreach calls to community members interested in SNAP/CSFP, assisting them in determining their eligibility.
  • Provide feedback to Second Harvest Heartland regarding community needs.
  • Represent Second Harvest Heartland within the community.
  • Engage in professional development opportunities.
  • Complete additional tasks as assigned by your supervisor.

MINIMUM QUALIFICATIONS:

  • Current education or experience in a related field (social services, education, marketing, nutrition, public health, sociology, public policy, etc.).
  • Willingness to engage with diverse communities.
  • Customer service experience is preferred.
  • Strong interpersonal communication skills.
  • Effective time-management and organizational abilities.
  • Ability to work independently and demonstrate self-motivation.
  • Access to reliable transportation.
  • Proficiency in modern technology, including Microsoft Office Suite.

ADDITIONAL QUALIFICATIONS:

  • Bilingual candidates are strongly encouraged to apply, particularly those fluent in Spanish, Hmong, Somali, Karen, or Russian.

PROFESSIONAL DEVELOPMENT GOALS:

  • Contribute to improving food security for households in Minnesota.
  • Become a knowledgeable advocate for SNAP, CSFP, and other social assistance programs.
  • Enhance comfort and confidence in serving diverse and low-income populations.
  • Learn to work independently while being part of a collaborative team.
  • Gain insights into the operations of a successful non-profit organization and develop outreach skills.
  • Increase understanding of state and federal policies regarding federally funded programs.

Second Harvest Heartland is an EEO/AA Employer.

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