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Community Outreach Coordinator

3 months ago

Minneapolis, Minnesota, United States Metropolitan Council Full time

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

We are currently hiring two (2) Community Outreach Coordinators, both of whom will be based at our Heywood office in Minneapolis. One coordinator will support our Arterial Bus Rapid Transit (ABRT/BRT) projects, while the other will assist with Engineering and Facilities projects, including Better Bus Routes and other assigned initiatives. These roles are crucial for ensuring effective communication and engagement with the community, fostering inclusivity, and building support for our initiatives.

Coordinators are responsible for outreach and engagement to citizen groups, businesses and the public. The incumbent will develop and implement communication and public involvement activities and plans to build public understanding and support of the projects; collaborating with project managers, communications staff, and other Council and Metro Transit departments involved in the assigned project(s). The incumbent represents and/or attends public events and meetings of committees.

Additionally, we are creating a six (6) month eligibility list for current and future openings. This includes a Community Outreach Coordinator position to work specifically with the Purple Line Project. This role will be based in downtown St. Paul at the Purple and Gold Line Project Office, providing an excellent opportunity to work closely with our project office team while still reporting to the Public Involvement Manager on these significant transit projects.

Note: These positions are eligible for a hybrid (both remote and onsite) telework arrangement. Hours will primarily be Monday - Friday during standard business hours with some need to work early mornings, nights, and weekends. The candidate's permanent residence must be in Minnesota or Wisconsin.


What you would do in this job
  • Coordinates and implements activities such as public hearings, focus groups, surveys, education, information presentations, and other forums that fosters input from and education of the public for Metro Transit new start initiatives. Identifies constituencies that need to be communicated with and involved in the public process; participates with Project Office staff on public input process.
  • Represents project, as assigned, at public events and meetings of committees and organizations in absence of manager.
  • Acts as liaison to Project Office staff and Project Consultants.
  • Interfaces with the Manager of Public Involvement, to ensure consistent communications with communities potentially impacted by the transit project(s).
  • Responds to customer inquiries, requests for information regarding all aspects of the project.
  • Tracks public comments to assist Public Involvement Manager in tailoring key messages and collateral material to specific audiences, including civic, business and opinion leaders, neighborhoods, organizations etc.; maintains stakeholder contact lists.
  • Reviews routine communication tools for consistency while creating outreach and engagement plans and updating accordingly as projects progress.
  • Performs administrative tasks such as taking meeting minutes, creating agendas, and typing up notes.
  • Performs other related duties as assigned or apparent.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of progressively responsible experience public affairs or community relations that includes working with the public, diverse community groups, consultants, opinion leaders and community-based organizations and completed education in Planning, Urban Studies, Communication, Public Affairs, Political Science or a related field:

  • High school diploma/GED with seven (7) years of experience
  • Associate degree with five (5) years of experience
  • Bachelor's degree or higher with three (3) years of experience
What additional skills and experience would be helpful in this job (desired qualifications):
  • Degree in planning, urban studies, communication, public affairs, political science or related field.
  • Experience with event coordination logistics.
  • Experience with community outreach in Minneapolis specifically with construction coordination, building strong community relationships.
  • Experience in transit/transportation.
  • Experience in non-profit or government agency.
  • Skilled in writing, listening, and speaking in a second language.
  • Experience working with diverse populations of internal and external customers.
License Requirements:
Valid driver's license with an acceptable driving record.

What knowledge, skills and abilities you should have within the first six months on the job:
  • Skilled in using Microsoft Word and PowerPoint and working with databases.
  • Skilled in setting up laptop and projectors for use at public meetings.
  • Skilled verbal and written communication.
  • Skilled in dealing with conflict and stressful situations.
  • Skilled in reading, writing and speaking a second language is desired.
  • Ability to use photocopiers, printers, plotters and other office equipment required for putting meeting materials together.
  • Ability to use email and Outlook calendar function for setting up public meetings.
  • Ability to listen and summarize conversations with the public or in meetings.
  • Ability to pay attention to detail.
  • Ability to prioritize and manage multiple tasks.
What you can expect from us:
  • We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • We encourage our employees to develop their skills through on-site training and tuition reimbursement.
  • We provide a competitive salary, excellent benefits and a good work/life balance.
More about why you should join us
Additional information

Union/Grade: Non-Represented / Pay Grade G
FLSA Status: Exempt
Safety Sensitive: No

Classification Levels:

  • Associate Community Outreach Coordinator
  • Community Outreach Coordinator
  • Senior Community Outreach Coordinator
What your work environment would be:
Work is usually performed in a standard office setting but will require travel between primary work site to other sites periodically. Additionally, this position will participate in events that are held outside exposed to the elements.

What steps the recruitment process involves:
  1. We review your minimum qualifications.
  2. We rate your education and experience.
  3. We conduct a structured panel interview.
  4. We conduct a selection interview.
Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-