Housing Program Coordinator

2 weeks ago

Phoenix, Arizona, United States St. Joseph the Worker Full time
Job Overview

Position Summary

The Housing Program Coordinator will collaborate closely with the Director of Housing to support the mission and vision of St. Joseph the Worker. This role is essential in facilitating the Housing Program by engaging with clients to deliver housing solutions and assisting the Director of Housing with operational tasks.

Key Responsibilities

The Housing Program Coordinator will be trained as a Housing Specialist to provide client support and manage backend operations for the Housing department. This position involves direct interaction with clients to aid them in their journey towards self-sufficiency. Responsibilities include, but are not limited to:

  • Assessing prescreen applications from potential clients to determine eligibility for the Housing Program, ensuring timely scheduling of client intakes.
  • Coordinating unpaid training sessions for clients enrolled in the Workforce Housing and Training (WHaT) program, facilitating their transition into the Housing Program post-training.
  • Guiding clients through the background check process and providing necessary information upon receipt of reports.
  • Assisting clients with their move-ins once approved for the program.
  • Offering personalized life skills development, including:
    • Guidance on opening checking and savings accounts
    • Budgeting techniques for managing 70% of their income
    • Coaching on grocery shopping and meal preparation
  • Conducting weekly one-on-one meetings to monitor client progress, with one in-person and one virtual appointment each week; updating client profiles in Salesforce (SF) and HMIS within 24 hours of meetings.
  • Providing monthly resources to clients in compliance with the Resource Policy, consulting the Director of Housing for any necessary exceptions.
  • Assisting clients in apartment searches within the first month of program entry to ensure they can secure independent housing upon program completion.
  • Tracking client savings by collecting paystubs, savings verification, and other relevant documentation, and uploading these into Salesforce.
  • Utilizing Salesforce and HMIS to accurately document client files.
  • Supporting successful clients during their move-out process as they transition to independent living.
  • Documenting client exits from the program.
  • Preparing a monthly success story for one client and submitting it to the Director of Programs and Data and Resource Coordinator.
  • Maintaining regular check-ins with successful clients as per the schedule established in Salesforce for retention purposes.
  • Ensuring data accuracy exceeds 95% for all client information entered, promptly correcting any identified errors.
  • Assisting with maintenance requests, ensuring all requests are followed up and completed.
  • Coordinating laundry services for client bedding with the current provider.
  • Managing client attendance for all required classes, ensuring they receive resources for participation.
  • Arranging cleaning services for apartments after clients exit the program and confirming the completion of these services.

Qualifications

  • Bachelor's degree in a related field or a combination of education and relevant experience preferred.
  • 1-2 years of experience in a related field.
  • Experience working with vulnerable communities.
  • Possession of a personal vehicle, valid driver's license, and current insurance and registration.
  • Excellent written and verbal communication skills along with strong organizational abilities.
  • A genuine desire to empower homeless, low-income, and disadvantaged individuals.
  • Ability to engage with a diverse clientele without judgment, reflecting an understanding of the population served.
  • Demonstrated empathy and compassion in interactions, treating all individuals with dignity and respect.
  • Flexibility in working hours to accommodate clients' schedules, including evenings and weekends.
  • Proficiency in using CRM platforms such as Salesforce, HMIS, and Tableau.
  • Strong time management skills.
  • Exceptional organizational and conflict resolution skills.
  • Capability to lift up to 35 pounds.
  • Must be able to obtain and maintain a Level One Fingerprint Clearance Card prior to hire.

Reporting Structure

This position reports directly to the Director of Housing.


Performance Evaluation

Annual performance reviews will be conducted with the Director of Housing, considering input from vendors, partners, and other individuals within the organization. The review will assess the employee's attitude, representation of the organization, and alignment with SJW's core values.

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