Client Services Coordinator

Company

Pacific Program Management (PPM) specializes in delivering exceptional leadership and management oversight for workspace strategies, development, and transitions for organizations across the United States and internationally.

As a rapidly expanding real estate project and program management firm, PPM empowers businesses to reimagine their work environments, enhancing the potential of their workforce through a tailored, resourceful, and interconnected approach. Our people-centric philosophy drives our efforts to create, implement, and operationalize customized workplace strategies that align with our clients' business objectives. Through our three primary service lines—Workspace Consulting, Capital Project Management, and Transition and Relocation Management—PPM instills confidence in clients, allowing them to concentrate on their core competencies.

At PPM, we prioritize our people. We are committed to assembling diverse teams that flourish in dynamic, collaborative, and enjoyable settings. Each team member plays a vital role in our collective success and that of our clients and partners. Diversity at PPM signifies having a workforce that mirrors the communities we serve. Our team comprises individuals with varied backgrounds, experiences, and perspectives, seamlessly woven together to form a cohesive unit. Our teams embody our core values of Service, Trust, Integrity, Honesty & Leadership in all our endeavors, fostering a culture that balances care with accountability. We are One PPM.

While we strive for excellence for our clients, we are equally dedicated to our communities and one another. Our commitment includes donating 1% of all revenue to non-profit organizations that support the communities where we operate. Our team actively engages in philanthropic initiatives and volunteer opportunities. We believe that the journey of reimagining the potential of individuals begins with reimagining our own.

Key Company Information

• Founded in 2009, PPM is dedicated to delivering value-driven outcomes and outstanding service to our partners and team members through personalized, resourceful, and connected relationships.
• Our diverse workforce of over 150 individuals enables us to build trust and connect with a wide range of clients and communities.
• Our vision is to be the partner of choice wherever we can deliver high-quality outcomes and experiences with sustainable growth.
• Our mission is to continue growing while enhancing the lives of our people, partners, and communities, guiding them toward greatness.
• Our core values include: Service, Trust, Integrity, Honesty, & Leadership.
• Our decision-making process prioritizes our people and partners, followed by PPM's performance.

We are committed to fostering exceptional teams that thrive in a collaborative and inclusive atmosphere. Our approach is both entrepreneurial and scalable, ensuring the highest standards of quality and professionalism while balancing care with accountability.

Position Summary

We seek a motivated team player and detail-oriented professional who is eager to learn new skills and adapt swiftly to organizational changes. The Client Services Coordinator will report directly to the Workplace Manager Lead – Ticketed Services and will provide essential support to the Ticketed Services team, ensuring the timely and efficient execution of service projects. The ideal candidate will possess a strong understanding of project management tools, processes, and techniques, along with excellent organizational skills and attention to detail.

The successful candidate will be capable of working independently with clear direction, managing multiple tasks, and prioritizing responsibilities based on provided guidance. Strong communication skills are essential for engaging with all stakeholders involved in a project or service, including key stakeholders, internal customers, team members, and vendor partners, to align efforts toward common objectives. This role requires a commitment to exceptional customer service, teamwork, and meticulous attention to detail to ensure client satisfaction. You will exemplify our core values in your work, maintaining a customer-first focus while ensuring friendliness and prompt resolution of issues.

Key Responsibilities

• Review and assign customer requests to the appropriate team member.
• Act as the primary point of contact for customer inquiries.
• Provide both on-site and virtual presence to verify current space utilization.
• Conduct regular and ad hoc audits while supporting the process of submitting updates based on findings.
• Facilitate pre- and post-move project assessments and support as necessary.
• Assist with reset projects through floor plan audits, furniture replacement requests, and ticket submissions for cleaning and repairs.
• Audit the delivery of equipment and supplies for building launches by completing FM punch walks.
• Support User Acceptance Testing to ensure the completion of construction project scopes.
• Verify move list data with relevant teams.
• Manage the creation of origin verification surveys and oversee the collection of customer responses.
• Provide on-site support for locker validation.
• Collaborate with additional resources to manage locker evacuation during move projects and provide on-site troubleshooting assistance.
• Assist with move projects as workload permits, including participation in vendor calls, label distribution, and origin audits.
• Conduct audits of unclaimed items and update tracking systems accordingly.
• Validate the completion of daily services on-site.
• Coordinate and submit requests for access to secure areas, loading docks, freight elevators, and security escorts for restricted spaces.
• Support the reset of program and destination spaces through audit walks and facilities management ticket requests.
• Ensure data accuracy across multiple programs.
• Maintain data integrity through individual and bulk corrections for changes within the same building.
• Support the alignment of seat data across various platforms.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Minimum of 2 years of experience in corporate administration services, facility management, or a related field.
• Proficiency in MS Office Suite, MS Project, MS Visio, and other data management software.
• Ability to review design plans and documents for accuracy.
• Daily communication with clients and team members is essential.
• Must demonstrate the ability to exchange accurate information at various levels and build consensus for decision-making.
• Maintain a courteous and professional demeanor while working effectively in a team environment.

Physical Requirements

• Some travel may be necessary for integration, learning, and delivery.
• Must be able to navigate within and between client buildings for more than 50% of the day.
• Occasional evening and weekend work may be required during building openings, relocations, and employee move projects.
• Regularly required to sit for extended periods.
• Occasionally required to stand and walk for long durations, as well as stoop, kneel, crouch, and crawl.
• Must be able to lift up to 25 pounds occasionally.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.