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Bilingual Youth Services Coordinator

2 months ago


Phoenix, Arizona, United States National Youth Advocate Program Full time

Position Overview

About Us:

The National Youth Advocate Program (NYAP) has been dedicated to serving diverse communities and clients since its inception. Our continuous growth enables us to create and implement innovative programs tailored to the evolving needs of those we assist. We specialize in delivering personalized services across four key areas: Prevention/Intervention, Positive Youth Development, Out-of-Home Placement, and Reunification/Permanency.

We seek compassionate individuals who are committed to making a meaningful difference in the lives of our clients. At NYAP, we value team members who are eager to support the needs of children, youth, and families.

Why Work with NYAP?

  • Our core value is to prioritize the best interests of children, youth, and families.
  • We offer Student Loan Repayment Assistance of up to $1,200 annually.
  • Enjoy 22 Days Off each year, plus 10 Paid Holidays.
  • Comprehensive Medical, Dental, and Vision benefits.
  • Competitive salaries with benefits including a 401(k), Summer Hours Off, Tuition Assistance, and Work Anniversary Trips.

Role Summary

The Bilingual Case Manager I at NYAP is responsible for providing culturally competent, trauma-informed services to children under the care of the Office of Refugee Resettlement (ORR). This role involves working with minors who arrive in the U.S. without a parent or legal guardian, ensuring they receive the necessary support and resources for successful reunification with caregivers.

Key Responsibilities

  • Conduct timely assessments and develop service plans in compliance with ORR policies.
  • Maintain organized and comprehensive case files, ensuring all documentation is uploaded to ORR's UC Portal.
  • Perform initial intake interviews with youth and gather essential familial and sponsorship information.
  • Engage with sponsors and family members to assess their ability to care for the minors.
  • Act as the primary point of contact for assigned Federal Field Specialists and Case Coordinators.
  • Lead multidisciplinary team meetings to discuss case management strategies.
  • Coordinate legal presentations and screenings for children in care.
  • Document all interactions and maintain accurate progress notes as required.
  • Facilitate communication between minors and their families or sponsors.
  • Ensure the safety and timely release of children from ORR care.
  • Participate in Continuous Quality Improvement activities.

Qualifications

  • Bilingual in English and Spanish, with strong verbal and written communication skills.
  • Master's degree in social work or equivalent experience in family or child welfare.
  • Valid driver's license and reliable transportation.
  • Ability to work flexible hours, including on-call schedules.
  • Must pass a Level II background check.
  • Physical ability to supervise clients and manage various office tasks.

The ideal candidate will be dedicated to advocating for youth and families, demonstrating respect for diverse backgrounds and cultures. NYAP is committed to fostering a supportive and inclusive work environment.

COVID-19 Considerations: NYAP follows all recommended health protocols to ensure the safety of our staff and clients.