Life Operations Workflow Management Coordinator

1 week ago

Vergennes, Vermont, United States National Life Group Full time
Job Summary

We are seeking a highly skilled Operational Workflow Management Specialist to join our team at National Life Group. This role is responsible for managing day-to-day workflow for the department and adjusting resource allocations as needed to meet customer expectations.

Key Responsibilities
  • Manage and optimize business processes to ensure efficient workflow and resource allocation.
  • Assist in decision-making concerning resource utilization and proactively make recommendations to maintain service level expectations.
  • Utilize statistical data and reporting tools to anticipate changing business needs and future planning requirements.
  • Identify, analyze, and interpret business trends, using complex data sets to drive fact-based solutions.
  • Analyze past business process performance to develop thoughtful, creative solutions for the future.
  • Communicate and coordinate with various business units to ensure forward business momentum.
  • Maintain foundational knowledge within the queues and have a mastery understanding of how work moves through queues and why.
Requirements
  • Bachelor's degree preferred, and 3-5 years of relevant work experience.
  • Life Insurance industry experience required.
Success Factors
  • Action-Oriented: You readily take on challenges, stepping up to handle tough situations and portray a can-do attitude.
  • Communicates Effectively: You can clearly convey your message verbally and written, and demonstrates strong listening skills.
  • Demonstrates Self-Awareness: You are aware of your strengths, weaknesses, opportunities, and limitations while continually seeking feedback to improve yourself.
  • Customer Focus: You get excited and feel rewarded for helping people.
  • Being Resilient: You bounce back from setbacks easily.
  • Courage: You tackle tough assignments, face difficult issues, and challenge the status quo.
  • Situational Adaptability and Empathy: You readily adapt to people and situations, using appropriate empathy.
  • Manages Complexity/Problem Solving: You ask the right questions, often from multiple sources, to accurately analyze situations, seeking to understand the root cause of problems.
  • Multi-Tasking and Technology Savvy: You are great at multi-tasking in a fast-paced, production environment and are technology savvy.
Compensation and Benefits

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company-funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan; 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

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