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Operations Manager

2 months ago

Vergennes, Vermont, United States Berger Transfer & Storage Full time
Job Summary

Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. As an Operations Manager, you will oversee our day-to-day operations, managing our fleet of drivers, crew, contractors, customer service and sales team.

Key Responsibilities
  • Manage a fleet of drivers, crew and contractors ensuring on-time service, while maintaining timely data integrity;
  • Supervise our customer service and sales team;
  • Route and oversee delivery teams to maximize capacity and customer satisfaction;
  • Train local crew and contractors;
  • Monitor facility and equipment condition and maintenance;
  • Maintain excellent customer service quality rating;
  • Understand end user customer needs and concerns on home delivery;
Requirements
  • High School Diploma or Equivalent (required);
  • Secondary education in business operations is preferred;
  • Minimum of 1 year Supervisor or Management experience with employee oversight;
  • Minimum of 1 year experience in Household Moving or Trucking industry;
  • Previous experience and strong understanding of budgeting and forecasting is preferred;
  • Maintain an organized workspace and have the ability to complete tasks according to schedule;
  • Strong multi-tasking skills required in a fast paced environment;
  • Solid geographic region knowledge;
  • Must have excellent communication and organizational skills;
  • Understand problems in moving furniture where damage occurs and how to prevent such damage;
  • Fantastic problem solving skills;
  • Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and word;
  • Self starter, motivated by daily challenges;
What We Offer
  • Competitive Pay;
  • Medical, Dental & Vision Benefits;
  • Paid Time Off (begin accruing your very first day);
  • 401K;
  • Employee Discounts with Verizon, Sketchers and more