Guest Service Expert

2 days ago

Washington, Washington, D.C., United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Service Expert to join our team at The Westin Washington DC Downtown. As a key member of our Food and Beverage & Culinary team, you will be responsible for delivering exceptional service to our guests, ensuring their experience is memorable and unique.

Your primary focus will be on setting tables, communicating with the kitchen, interacting and serving guests, and maintaining a clean and organized work environment. You will also be responsible for managing the menu, handling transactions, and providing a high level of customer service.

Key Responsibilities
  • Provide exceptional service to guests, ensuring their needs are met and exceeded
  • Set tables, communicate with the kitchen, and interact with guests in a professional and friendly manner
  • Maintain a clean and organized work environment, adhering to company standards
  • Manage the menu, handle transactions, and provide a high level of customer service
  • Work collaboratively with the team to ensure seamless service delivery
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
What We Offer

We offer a competitive hourly rate of $19.68-$26.25, as well as a range of benefits, including health care, earned paid time off, life insurance, and disability coverage. We are an equal opportunity employer and welcome applications from diverse candidates.

At Marriott International, we are committed to empowering our guests to regain control and enhance their well-being while traveling. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

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