Guest Services Representative

5 days ago


Washington, Washington, D.C., United States Capitol City Rehabilitation and Nursing Full time
Job Title: Guest Services Full Time

Job Summary:

We are seeking a highly skilled Guest Services professional to join our team at Capitol City Rehabilitation and Nursing. As a Guest Services representative, you will be the first point of contact for residents, visitors, and staff, providing exceptional customer service and ensuring a warm and welcoming experience for all.

Key Responsibilities:

  • Cordially greet and direct residents, visitors, callers, and staff in a professional and courteous manner.
  • Become acquainted with staff members and their functions to properly route calls and provide assistance.
  • Complete various administrative projects as directed by supervisor, including data entry and record-keeping.
  • Possess appropriate computer skills to effectively accomplish required tasks, including proficiency in software applications and systems.
  • Cooperate with other departments to facilitate communications and notification of immediate needs.
  • Ability to follow procedures for medical emergencies and urgent matters.

Requirements:

  • Exceptional customer service and communication skills.
  • Minimum requirement of a high school diploma.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Proficiency in computer software applications and systems.

What We Offer:

  • Medical, Dental, Vision Benefits
  • AFLAC
  • 401K Match
  • Tuition Reimbursement
  • PTO
  • SOFI Wellness
  • Opportunity for advancement

About Us:

Capitol City Rehabilitation and Nursing is a leading provider of healthcare services in Washington, DC. We are committed to delivering exceptional care and service to our residents and staff, and we are seeking like-minded individuals to join our team.



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