Community Engagement Specialist
6 days ago
At Silencer Central, we're seeking a highly skilled Community Manager to join our team. As a key member of our organization, you'll be responsible for cultivating and nurturing conversations about our products and services online, with the goal of increasing brand engagement and customer loyalty.
Key Responsibilities:- Develop and implement strategies to grow brand advocacy, enhance online engagement, and increase customer retention.
- Identify influential online hunting and shooting sports communities to monitor and target.
- Moderate content and respond to feedback and inquiries on online forums, social media, and throughout the online hunting and shooting sports communities.
- Monitor and respond to product and service reviews on various platforms.
- Maintain a consistent and professional brand voice and tone in all online interactions with customers.
- Gather feedback and trend themes and sentiment to inform our Voice of the Customer strategy and provide insights to internal teams for continuous improvement of the customer experience.
- Partner with Sales and Customer Service teams to align on sales leads and service recovery pathways.
- Partner with Marketing to align with content strategies and create and curate relevant content to engage and grow our community.
- Bachelor's degree in marketing, PR, journalism, or communications is required.
- 3-5 years of community management, social media strategy, customer service, or related experience is required.
- Experience with Meta, Google, and TrustPilot is required. Knowledge of reputation monitoring and review management platforms like Brand24 and BirdEye is preferred.
- Knowledge of and passion for hunting and shooting sports and/or firearms is preferred.
- Candidate must possess exceptional written and oral communication skills and be willing to demonstrate these skills in a written test prior to an offer being made.
- Ideal candidate is empathetic, friendly, and outgoing and is also a critical thinker with good judgment and problem-solving ability.
We offer a competitive total compensation package that includes:
- Profit Sharing and Incentive Bonus
- Unlimited PTO
- Company Paid Holidays
- Health insurance: Copayment Plus Plan or High Deductible Health Plan with $1500-$3000 HRA Contribution
- Dental insurance
- Vision insurance
- LTD and STD insurance
- Company Paid Life Insurance
- EAP
- Colonial Life
- 401(k) with company match
- Employee Discount Program
- Free snacks and drinks
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