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Customer Engagement Specialist

2 months ago

Sioux Falls, South Dakota, United States Billion Auto Full time
Customer Engagement Specialist Role

Billion Auto is seeking motivated individuals to become part of our team as Customer Engagement Specialists. If you have a passion for assisting customers, managing incoming calls, coordinating appointments, and fostering customer relationships, this position may be an excellent fit for you.

Key Responsibilities:
  • Handling incoming telephone inquiries
  • Directing calls to the suitable department
  • Updating client records in the system
  • Offering general administrative assistance
  • Engaging in training sessions and team meetings
  • Complying with company guidelines
Qualifications:
  • Outstanding verbal communication skills
  • Quick learner with the ability to retain information
  • Self-driven and task-focused
  • Strong analytical and problem-solving capabilities
  • Effective organizational skills
Preferred Experience:
  • Background in customer service roles
  • Familiarity with call center procedures
  • Experience in the automotive sector
Employee Benefits:
Joining our team provides opportunities for commission incentives, career growth, and a comprehensive benefits package that includes health, dental, and vision insurance. We also offer life insurance options, paid time off, 401(K) matching, and a collaborative work atmosphere.