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Client Engagement Specialist

3 months ago

Sioux Falls, South Dakota, United States Vantage Point Solutions Full time

Client Engagement Specialist

Position Overview

The Client Engagement Specialist is responsible for informing clients about broadband solutions and discussing the logistics of fiber installation with homeowners and small business proprietors. This position requires meticulous documentation of the fiber installation strategy and effective communication with our Outside Plant Division.

Key Responsibilities

  • Assess and strategize fiber installation routes
  • Examine permits and right-of-way documentation
  • Deliver professional communication and exceptional customer service
  • Document and communicate field observations
  • Engage in direct, face-to-face interactions with clients
  • Conduct work in outdoor settings
  • Travel as necessary

Required Qualifications

  • Valid US Driver's license with a clean driving history
  • Ability to interpret maps, schematics, and diagrams related to fiber infrastructure
  • Strong organizational capabilities
  • Capacity to work autonomously with minimal oversight
  • Physical ability to sit for extended periods and perform activities such as bending, standing, climbing, and walking in construction zones for over 10 hours daily
  • Excellent communication skills with the ability to convey detailed information
  • Proficient in technology and software applications including Microsoft Office 360, Smartsheet, and various device applications

Compensation and Benefits

Vantage Point Solutions offers full-time roles with comprehensive benefits as well as contract opportunities. The benefits for full-time positions include:

  • Health Insurance
  • Bonus Structure
  • 401(k) Retirement Plan
  • Paid Time Off
  • Life Insurance
  • Employee Stock Ownership Program