Operations and Strategy Manager
1 week ago
About the Role:
Business Operations Director Responsibilities:
- Oversee Daily Operations: Develop, design, operate, and improve systems that create and deliver services for Talent Leverage.
- Financial and Resource Management: Create and manage budgets to ensure efficient use of resources.
- Customer Relations: Foster long-term relationships with customers through effective communication and issue resolution.
- Continuous Improvement: Implement processes to ensure efficient, effective, and safe work practices.
Key Responsibilities:
- Business Efficiency: Ensure business operations are efficient and effective, and resources are properly managed.
- Team Management: Recruit, hire, fire, and retain Operations Team members.
- Performance Goals: Set comprehensive goals for performance and growth using KPIs to instill accountability.
- Leadership: Lead the team to achieve maximum performance and dedication through coaching, communication, feedback, and performance reviews.
- Culture and Mission: Communicate and instill the company's Mission, Vision, and Culture throughout the organization.
- Performance Evaluation: Analyze and interpret data and metrics to evaluate performance.
- Business Strategies: Design and implement business strategies to maintain and grow company profits.
- Reporting and Coordination: Receive and interpret daily/weekly management reports and provide details to the President.
- Strategic Planning: Coordinate with peer leaders to plan, create strategies, and execute company business goals.
Requirements:
- Industry Knowledge: Understanding of HDD and underground utility construction.
- Data Analysis: Working knowledge of data analysis and performance/operation metrics.
- IT and Business Infrastructure: Working knowledge of IT/business infrastructure and Microsoft Office.
Desirable Skills:
- Budget Focus: Budget-focused mind.
- Operations Experience: Proven experience in operations.
- Education: Operations degree or equivalent experience.
- Organizational Skills: Advanced organizational skills.
- Communication Skills: Excellent written, oral, and client-facing communication skills.
- Leadership Skills: Outstanding organizational and leadership abilities.
- Interpersonal Skills: Excellent interpersonal and public speaking skills.
- Decision Making: Aptitude in decision making and process solving.
- Company Growth: Focused company growth incorporated into decision-making process.
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