Operations and Strategy Manager

1 week ago


Hebron, Ohio, United States Talent Leverage Full time

About the Role:

Business Operations Director Responsibilities:

  • Oversee Daily Operations: Develop, design, operate, and improve systems that create and deliver services for Talent Leverage.
  • Financial and Resource Management: Create and manage budgets to ensure efficient use of resources.
  • Customer Relations: Foster long-term relationships with customers through effective communication and issue resolution.
  • Continuous Improvement: Implement processes to ensure efficient, effective, and safe work practices.

Key Responsibilities:

  • Business Efficiency: Ensure business operations are efficient and effective, and resources are properly managed.
  • Team Management: Recruit, hire, fire, and retain Operations Team members.
  • Performance Goals: Set comprehensive goals for performance and growth using KPIs to instill accountability.
  • Leadership: Lead the team to achieve maximum performance and dedication through coaching, communication, feedback, and performance reviews.
  • Culture and Mission: Communicate and instill the company's Mission, Vision, and Culture throughout the organization.
  • Performance Evaluation: Analyze and interpret data and metrics to evaluate performance.
  • Business Strategies: Design and implement business strategies to maintain and grow company profits.
  • Reporting and Coordination: Receive and interpret daily/weekly management reports and provide details to the President.
  • Strategic Planning: Coordinate with peer leaders to plan, create strategies, and execute company business goals.

Requirements:

  • Industry Knowledge: Understanding of HDD and underground utility construction.
  • Data Analysis: Working knowledge of data analysis and performance/operation metrics.
  • IT and Business Infrastructure: Working knowledge of IT/business infrastructure and Microsoft Office.

Desirable Skills:

  • Budget Focus: Budget-focused mind.
  • Operations Experience: Proven experience in operations.
  • Education: Operations degree or equivalent experience.
  • Organizational Skills: Advanced organizational skills.
  • Communication Skills: Excellent written, oral, and client-facing communication skills.
  • Leadership Skills: Outstanding organizational and leadership abilities.
  • Interpersonal Skills: Excellent interpersonal and public speaking skills.
  • Decision Making: Aptitude in decision making and process solving.
  • Company Growth: Focused company growth incorporated into decision-making process.

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