Operations Manager

6 days ago


Worcester, Massachusetts, United States College Hunks Hauling Junk & Moving Full time
About the Role

We are seeking a highly motivated and experienced Operations Manager to join our team at College HUNKS Hauling Junk & Moving. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer service.

Key Responsibilities
  • Client Satisfaction: Ensure 100% client amazement and loyalty by interacting with clients in a friendly and professional manner, creating a memorable experience, and driving repeat business.
  • Business Operations: Establish and maintain a safe and efficient work environment, ensuring compliance with all relevant regulations and company policies.
  • Financial Management: Manage profit and loss statements, annual budgets, and financial reports to ensure revenue and profitability targets are met.
  • Team Management: Utilize systematic hiring and training processes to build a high-performing team, conduct client estimates, manage staff scheduling, and oversee employee training in sales, logistics, operations, marketing, customer service, profitability, and safety.
  • Marketing and Sales: Execute monthly marketing plans, conduct client outreach, and develop strategies to drive business growth and revenue.
Requirements
  • Education: Bachelor's Degree in Business Management or equivalent/relevant on-the-job experience.
  • Experience: 3 years of experience managing a service industry operation, preferably in sales, marketing, and operations/systems management.
  • Skills: Confident and proactive communicator, excellent written, verbal, and presentation communication skills, exceptional interpersonal skills, and the ability to work positively/effectively with people at all levels.

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