Front Desk Supervisor

4 weeks ago


Miami, Florida, United States AccorHotel Full time
Job Purpose:

As a Front Desk Supervisor at AccorHotel, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay. You will be responsible for leading the Guest Services team, providing guidance and support to ensure that all aspects of guest service are met.

Duties and Functions:
  • Develop and implement effective work procedures to improve efficiency and productivity.
  • Assign duties and tasks to team members, providing clear direction and guidance.
  • Monitor and maintain accurate records of room availability, rates, and other relevant information.
  • Make and confirm reservations, handle cancellations, and process payments.
  • Manage and maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Collaborate with other departments to ensure seamless operations and maximize revenue.
  • Perform other duties as assigned by the Front Office Manager.
Additional Responsibilities:
  • Communicate effectively with guests, employees, and other departments to ensure seamless operations.
  • Provide leadership and guidance to team members, promoting a positive and productive work environment.
  • Stay calm and composed in emergency situations, providing a role model for team members.
  • Make decisions and take actions based on previous experience and good judgment.
Requirements:
  • High School Diploma or equivalent; Bachelor's Degree preferred.
  • Minimum two years of experience in reservations, front desk operations, and direct sales or retail trade.
  • Proven team leader with a high level of energy and motivation.
  • Intermediate to proficient understanding of computer systems, including Opera, GoConcierge, HotSOS, and Microsoft Office.
  • Excellent communication and problem-solving skills.
  • Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail.
  • Ability to work independently and as part of a team, promoting a positive and productive work environment.
Language:

English


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