Hotel Front Desk Supervisor
2 days ago
We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at JW Marriott Marquis Miami. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities- Manage front desk operations, including check-in, check-out, and room assignments
- Provide exceptional guest service, responding to guest requests and resolving any issues in a timely and professional manner
- Process guest payments, handle cash and credit transactions, and maintain accurate records
- Collaborate with other departments, such as housekeeping and bell services, to ensure seamless guest experiences
- Train and mentor new team members, providing guidance and support to ensure they meet our high standards
- Monitor and maintain front desk operations, ensuring compliance with company policies and procedures
- 2+ years of experience in a front desk or customer service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, handling multiple tasks and priorities
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent required; degree in hospitality or related field preferred
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
JW Marriott Marquis Miami is committed to providing genuine hospitality and inspiring strong relationships with our guests, associates, and partners. We strive to be the leading choice in Miami by welcoming guests from all over the world and offering unique hotel experiences while developing our communities.
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