Executive Support Specialist

2 days ago

Washington, Washington, D.C., United States U.S. Chamber of Commerce Full time

About Us:

The U.S. Chamber of Commerce is a leading business organization that advocates for the interests of American businesses and strengthens society. As a trusted partner and advocate, we work to build a future that gives everyone the opportunity to pursue a better tomorrow.

We are driven by innovation and partnership, and we hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, you will support your long-term career development while delivering relevant learning opportunities.

Position Overview:

The Executive Support Specialist is an on-site position that requires delivering exceptional executive-level technology support to senior executives and directors across the organization. The ideal candidate will work directly with Chamber leadership and their teams to ensure that every aspect of the technology experience is seamless.

Responsibilities:

  • Deliver high-level IT support both on-site and at remote locations.
  • Demonstrate high standards of professionalism and integrity and protect and maintain the privacy of employee information.
  • Comprehend, troubleshoot, and resolve the technological challenges faced by the CEO and other executive staff in their daily activities.
  • Explain technical issues in nontechnical terms to end users.
  • Work with the executive support and the IT leadership teams to develop a strategic support plan and technology roadmap for our leadership team's technology needs.
  • Ability to work in an environment that may occasionally be stressful, maintaining excellent communication and customer service.
  • Develops ideas for new and improved solutions based on business needs.

Requirements:

  • Bachelor's degree from a college or university with 3 years of experience providing desktop support services to senior executives or 5 years of user support experience in troubleshooting hardware and software issues.
  • Professional experience managing projects and providing global support to end users.
  • At least 3 years of Apple configuration and support experience.
  • At least 3 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Zoom, Active Directory, Windows, and Mac environments.
  • Professional experience with VOIP, mobile technologies, and network environment.
  • Professional audio video systems experience.
  • Ability to work in a fast-paced environment with little to no supervision.
  • Excellent verbal and written communication skills.

The salary range for this position is $94,318.00 to $110,000.00. Our full-time employees are eligible for benefits, including health care, vision, dental, retirement, and paid leave.

We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, status as a protected veteran, genetic information, or any other characteristic protected by federal, state, or local law.

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